Starting July 3, 2025, CRA changed the delivery method for most mail from paper to online only for approximately 500,000 individual benefit recipients. As of September 4, 2025, CRA expanded this project to include an additional 900,000 individuals and broadened the scope beyond just benefit recipients.
This change applies to some individuals who are registered for a CRA account and currently receive paper mail. CRA noted that impacted individuals will receive an email notification and, in some cases, a letter from the CRA with more information on what is changing.
This change does not impact any benefit, credit or refund payments going forward. Impacted individuals can change their correspondence back to paper mail by updating their preferences in their CRA My Account profile.
ACTION: If you are transitioned to online-only mail but you wish to retain paper mail correspondence, ensure to update your preferences in My Account.
